ViewPoint UK Privacy Policy
Last updated: June 20, 2024
1. Introduction
ViewPoint UK ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our IPTV service.
GDPR Compliance: We are fully compliant with the General Data Protection Regulation (GDPR) and other applicable data protection laws. We process your personal data lawfully, fairly, and transparently.
2. Information We Collect
2.1 Personal Information
When you create an account or use our services, we may collect:
- Contact information (email address)
- Account credentials (username and encrypted password)
- Billing information (processed securely by our payment partners)
- Communication preferences
2.2 Usage Information
We automatically collect information about your interaction with our services:
- Device information (type, operating system, IP address)
- Service usage patterns and preferences
- Connection logs and performance data
- Error reports and crash analytics
2.3 Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze service performance and usage
- Provide personalized content and recommendations
- Prevent fraud and enhance security
3. How We Use Your Information
We use the information we collect for the following purposes:
| Purpose | Legal Basis |
|---|---|
| Providing and maintaining our services | Contractual necessity |
| Processing payments and subscriptions | Contractual necessity |
| Customer support and communication | Legitimate interests |
| Service improvements and analytics | Legitimate interests |
| Security and fraud prevention | Legal obligation and legitimate interests |
| Marketing communications (with consent) | Consent |
4. Data Sharing and Disclosure
4.1 Service Providers
We may share your information with trusted third-party service providers who assist us in operating our service, such as:
- Payment processors (Stripe, PayPal)
- Hosting and infrastructure providers
- Analytics and monitoring services
- Customer support platforms
All service providers are contractually obligated to protect your data and use it only for the services they provide to us.
4.2 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities.
4.3 Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data in transit and at rest
- Regular security assessments and testing
- Access controls and authentication mechanisms
- Secure development practices
- Employee training on data protection
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
| Data Type | Retention Period |
|---|---|
| Account information | While account is active + 2 years after closure |
| Billing records | 7 years for tax and legal purposes |
| Usage data | 24 months for service improvement |
| Support communications | 3 years after resolution |
Your Data Protection Rights
Under GDPR and other data protection laws, you have rights regarding your personal data:
Right to Access
You can request copies of your personal data that we hold.
Right to Rectification
You can request correction of inaccurate or incomplete data.
Right to Erasure
You can request deletion of your personal data under certain circumstances.
Right to Restrict Processing
You can request limitation of how we use your data.
Right to Data Portability
You can request transfer of your data to another organization.
Right to Object
You can object to certain types of processing of your data.
To exercise any of these rights, please contact us using the information provided below.
7. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.
We ensure appropriate safeguards are in place for international data transfers, including:
- EU Standard Contractual Clauses
- Adequacy decisions where applicable
- Binding corporate rules for intra-group transfers
8. Children's Privacy
Our service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us immediately.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
We will also provide prominent notice of significant changes through our service or via email when appropriate.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer:
Data Protection Officer
ViewPoint UK Media Ltd
Email: dpo@viewpointuk.com
Address: 123 Tech Park, London E1 6AN, United Kingdom
You also have the right to lodge a complaint with a supervisory authority, in particular in the country of your habitual residence, if you believe our processing of your personal data violates applicable law.
Questions About Your Privacy?
If you have any questions about our Privacy Policy or your data rights, please contact our Data Protection Officer.
Contact DPO